Frequently Asked Questions
Why are there sometimes variations in the chocolate's taste, texture, appearance, etc?
The simple answer is that we handcraft our chocolates in small batches. Many variables can influence how chocolate will behave. Variations between batches can be caused by temperature and humidity. Sometimes difference are a result of natural variations in the ingredients. For instance, sometimes the coffee we use may vary slightly in roast, or the fresh fruits and vegetables vary in sweetness or heat.
While we strive to make our chocolates consistent from one batch to next, the nature of hand crafted chocolates is the occurrence of subtle variations. We think that these variations make life just a little more interesting.
May I pick up my order in your store?
Do you give free samples?
Are these really vegan and gluten free?
Are these really doctor made?
Will these really cure my chocolate addiction?
Are you sold in my area?
Will you ship to my country?
What is your shipping policy?
We ship anywhere in the United States. Typically we ship on Thursdays. If you place an order on Thursday, it may not be shipped until the following week. We are happy to expedite your order if you need it quickly. Choose Priority Mail Express shipping (overnight delivery) during checkout and your order will leave our facility within 24 hours Monday through Thursday. Please note that we are closed on Mondays and orders placed on Monday will be received on Tuesday.
Although we ship using priority mail, we cannot be held responsible for shipments delayed by the postal service. We have no control over packages once they leave our shop and therefore cannot guarantee delivery times.
We recommend that you choose warm weather shipping if the temperature at your destination is above 75 degrees. While choosing this shipping option will not guarantee against temperature related damage, it is often effective in protecting the chocolate.
Are you a nut free facility?
Are your chocolates soy free?
Can you make custom flavors?
Can you cater our event?
Are you some religious organization or something?
Is there a way that I can volunteer?
Can I carry your chocolates in my store?
Can I interview you or write a review about your chocolates?
Yes. Just email Melissa at firstname.lastname@example.org and we can set something up.